Frequently Asked Questions

Follow these tips to keep your tees looking the same as when you purchased them:

  • Wash your tee inside out (this will help prevent damage to the design)
  • Wash your garment in cold water
  • Use a mild detergent
  • Tumble dry on low or allow the clothing to air dry

Direct-to-garment (DTG) printing 

This printing method is used for printing on clothing, and the process itself resembles digital printing on paper. Using this technique, pigmented water-based inks are applied to the garment’s surface and are absorbed by the product’s fibers. 

Eligible Destinations:

Sawdust Style offers shipping services to all contiguous 48 states and Washington D.C.

 

Order Fulfillment:

Unless otherwise specified on the product page, our fulfillment team has up to 3 business days to pick, pack, and ship in-stock orders.

 

Shipping Timing:

Shipping options and their associated costs are displayed during the order checkout process. As soon as your order is processed, we promptly dispatch it, and you can expect to receive your products within 2 to 5 business days.

 

Order Tracking:

You should receive your tracking information within a few hours of the order being processed and shipped. If you haven’t received it yet, please check your SPAM folder before contacting our team.

 

Shipping Updates:

As the order is processed, you’ll receive fulfillment and shipping updates via the email address you used to place the order.

Please note that we do not accept returns. We encourage you to carefully review product details and ask any questions you may have before making a purchase. Your satisfaction is important to us, and we appreciate your understanding of our return policy. If you have any inquiries or concerns, feel free to contact our customer support team for assistance.

For incorrect or faulty items, please contact us via email within 20 days of receiving your order, please include your order number in the subject line and a photo of the item’s condition. We will work together to resolve the situation. Please note that in any case, the item must be in the same condition that you received it, unused, with tags, and in its original packaging.

Please note that we do not accept exchanges. We encourage you to carefully review product details and ask any questions you may have before making a purchase. Your satisfaction is important to us, and we appreciate your understanding of our return policy. If you have any inquiries or concerns, feel free to contact our customer support team for assistance.

At Sawdust Style, we value transparency and strive to provide excellent customer service. To ensure clarity on chargebacks, refunds, and disputes, please carefully review our chargeback policy below:

 

What is a Chargeback?

A chargeback occurs when a customer disputes a charge with their bank or card issuer. The bank reverses the charge and holds the funds until the issue is resolved. While chargebacks protect customers from fraud, misuse of chargebacks negatively affects businesses.

 

Our Chargeback Policy

1. Contact Us First:

  • If you have questions, concerns, or issues with your order, please contact our support team at [your email or chat link]. We are here to help resolve any problems quickly and fairly.
  • Filing a chargeback without contacting us first may delay resolution and can complicate your case.

2. Valid Reasons for Chargebacks:

  • Fraudulent charges (your card was used without your authorization).
  • Non-delivery of products or services.
  • Products significantly not as described.

3. Invalid Reasons for Chargebacks:

  • Dissatisfaction with the product (please refer to our return/exchange policy instead).
  • Not recognizing the charge (our billing descriptor is [Your Store Name]).
  • Changing your mind after the order has shipped or been delivered.
  • Refusing a package without contacting us.

Our Resolution Process

  • Order Issues:
    • If an item arrives damaged, defective, or not as described, we will work with you to resolve the issue promptly by offering a replacement, refund, or store credit as outlined in our Return Policy.
    • Please provide photos or other evidence to support your claim.
  • Fraudulent Charges:
    • If you believe your payment information was used fraudulently, we encourage you to contact your bank immediately. However, if the charge originated from our store, we will assist with an investigation.

Chargebacks That Violate Our Policies

If we determine that a chargeback violates our policies (e.g., misuse, fraud, or failure to contact us for resolution):

  • We will dispute the chargeback with supporting evidence, including:
  • Proof of delivery (e.g., tracking information).
  • Communication history with our support team.
  • Transaction details and invoices.

Thanks for visiting our page!