FAQs
Frequently Asked Questions
How to wash my garment?
Follow these tips to keep your tees looking the same as when you purchased them:
- Wash your tee inside out (this will help prevent damage to the design).
- Wash your garment in cold water.
- Use a mild detergent.
- Tumble dry on low or allow the clothing to air dry.
How are the garments printed?
Direct-to-garment (DTG) printing
This printing method resembles digital printing on paper. Using this technique, pigmented water-based inks are applied to the garment's surface and are absorbed by the product’s fibers.
Shipping Policy
Eligible Destinations: Sawdust Style offers shipping services to all contiguous 48 states and Washington D.C.
Order Fulfillment: Orders are typically fulfilled within 3 business days for in-stock items.
Shipping Timing: You can expect delivery within 2 to 5 business days after dispatch.
Order Tracking: Tracking information will be emailed once your order is shipped. Check your SPAM folder if you don’t see it.
Return Policy
We do not accept returns. Please review product details carefully before making a purchase. If you receive a faulty or incorrect item, contact us within 30 days for resolution. Items must be unused, with tags, and in original packaging.
Exchanges and Store Credit Policy
We do not accept exchanges. Contact our support team for assistance with any inquiries or concerns.
Chargebacks Policy
What is a Chargeback? A chargeback occurs when a customer disputes a charge with their bank. While this protects customers from fraud, misuse of chargebacks negatively affects businesses.
Our Chargeback Policy:
- Contact Us First: Please contact our support team to resolve any issues quickly and fairly.
- Valid Reasons for Chargebacks: Fraudulent charges, non-delivery, or products significantly not as described.
- Invalid Reasons for Chargebacks: Dissatisfaction with the product, changing your mind, or refusing a package without contacting us.
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